Ok we have had a few angry customers! But it's all to do with deer or hares dining out on their nice newly-planted seedlings without any form of repellent or fencing or prowling dogs on the job. The solution is to apply protection BEFORE planting and walking away...NOT AFTER they have paid you a visit. A newly planted row of seedlings is like a beacon, an invitation to have a munch at your expense. Sadly the seedling may never recover, or will set its growth back several years, or will result in a distorted tree.
SO our advice is to expect the worst right from the start and apply a repellent, and DO NOT assume that the local hares and deer will respect your new seedlings!